What data do you store?

Flume Website

On our website, we use Google Analytics to help us improve our load performance and optimise content better. You can opt out of Google Analytics tracking in your browser with an extension if you prefer. That's about it - we don't track you personally or do much more than that.

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If you purchase a Flume Pro licence, your name and email address are securely submitted to our merchant reseller Gumroad along with your payment information. Please refer to Gumroad's Privacy Policy to read more on how this data is handled. Additionally, your name, email address, purchase date, and transaction ID are stored on our licensing server for the purposes of licence activation/deactivation in Flume for Mac.

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Flume for Mac

Flume for Mac communicates directly with Instagram's API for all Instagram-related activity. Your username and password are never stored locally by Flume, and they are never transmitted to Flume or any other third-party. Additionally, your follower lists, relationships, likes, comments, messages or any other Instagram content is never transmitted to Flume or any other third-party, however a local database of cached content remains in Flume's internal database. These entries are periodically pruned at various intervals during Flume's usage, and also permanently removed when you log out of an account. This database resides in the macOS App Sandbox, cannot be read by other applications, and does not sync with iCloud Drive.

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Flume for Mac stores cookies from Instagram.com in Flume's preference file for each authorized account. These cookies are necessary for some functions of the application to function correctly. These cookies are encrypted locally and are specific to the Mac that Flume is installed. They cannot be exploited remotely. Logging out of account will remove these cookies from your system.

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If you have purchased a Flume Pro licence, activating, deactivating, and verifying your licence code will communicate with Flume's licensing servers for purposes of verification. This information can contain the following:

  • The email address, name, and licence code associated with your Flume Pro purchase.
  • The serial number and computer name for the Macs that you have activated Flume Pro on.

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If you experience a crash and submit a crash report, an anonymised indicident report is transmitted to our crash reporting service HockeyApp. No personally identifiable information is transmitted (unless you opt to provide your name and email address), however your Mac model, macOS system version and various other system attributes are transmitted in this crash report. For more information on how HockeyApp stores this data, please see HockeyApp's Privacy Policy.

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Flume for Mac uses an internal and local-only log file for debugging / development purposes. This log file contains the contents of all network communication that Flume makes and could reveal personally identifiable information. The logging information is never transmitted and remains locally on your Mac in the macOS App Sandbox, thus is not able to be read by other applications/processes. If you do not wish to log any of this information, you can disable logging entirely from the log window.

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Unlike the official Instagram mobile applications and website, Flume for Mac does not track or log your viewing and usage behaviour and this data is never created nor transmitted. It is possible however, that Instagram can track your viewing preferences via Flume for Mac through certain actions you perform in the app such as following certain users and liking certain posts. For more information please refer to Instagram's Privacy Policy.

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If you opt to sync your address book contacts with Instagram, Flume for Mac will securely transmit all contacts with email addresses and phone numbers on your macOS account with Instagram periodically, in the exact same way that the mobile Instagram apps do. You can disconnect contacts syncing at any time from your Profile settings menu within Flume, or via the Instagram mobile apps.

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Flume for Mac stores a cache of images locally, which will be cleared when one of the following conditions is met:

When deleting a post via Flume for Mac, all local cached versions of the post are deleted permanently. If you delete the post from another device or the Instagram website, the cached files will remain on your Mac until one of the above conditions is met, or you try to refresh/view the details of the cached post.

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Flume for Mac (Setapp)

Please note that if you are using Flume for Mac via Setapp that all the above applies, in addition to the Setapp Privacy Policy.

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Flume New Tab

Flume New Tab stores your access tokens to feed sources, usernames, names, and avatars in Safari /Chrome's local storage. For Chrome users, the extension does not sync this data with Google's servers. Safari stores this information securely, however Chrome does not have any ability to store extension data securely. If this is a concern to you, please do not install Flume New Tab for Chrome, and if possible, install Flume New Tab for Safari.

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Flume Mailing List

Signed up to be notified of Flume updates via our mailing list subscription? Then we'll store your email address through our mailing list provider MailChimp. Please refer to MailChimp's Privacy Policy for more information.

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General Data Protection Regulation (GDPR)

You can find our separate guide on GDPR compliance at https://flumeapp.com/privacy/gdpr/.

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Pirated Versions / Third-Party Downloads

If you are using a pirated version of Flume for Mac or downloaded it from a third-party, we can no longer guarantee any safety or any of the above conditions apply. We encourage you to cease using pirated versions, to change your Instagram account passwords, and to only download Flume for Mac from our website - flumeapp.com

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Your Consent

By using our website and/or products, you consent to this privacy policy as well as our Terms of Use.

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More Questions?

Get in touch with us via email or Twitter.